Shipping Policy

Shipping carriers

Most Martin Shirts orders are shipped with USPS. Larger orders may be shipped with UPS when that is the better fulfillment option.

Tracking

When tracking is available, we will send it to the email address used at checkout. Tracking updates and final delivery scans are provided by the carrier.

Lost, stolen, or misdelivered packages

Once an order has been accepted by the shipping carrier and tracking confirms shipment, Martin Shirts is not responsible for packages that are lost, stolen, misdelivered, or missing after delivery. Customers should contact the applicable carrier, such as USPS or UPS, to open a claim or request assistance. Martin Shirts will provide available order and tracking information to help with the carrier’s investigation.

This policy does not apply when Martin Shirts ships an order to an incorrect address because of an error made by Martin Shirts.

Customer-entered addresses

Please verify your shipping address before payment. Customers are responsible for the accuracy of the address submitted at checkout. If an order is shipped to an address entered incorrectly by the customer, replacement or refund eligibility may be limited.

Returns

Shipping issues and merchandise returns are handled under our Return Policy and Returns & Claims process.