RETURNS
Return Policy
This is our current starter policy and may be refined as Martin Shirts grows.
Return window
Eligible standard items may be returned within 14 days of delivery. Items should be returned in their original packaging when applicable and in good condition.
Final-sale items
Clearance items and customized or personalized merchandise are final sale. Final-sale status does not prevent you from reporting a defect, incorrect item, fulfillment error, or qualifying shipping problem.
Condition of returned merchandise
Returned merchandise should be clean, unworn beyond reasonable inspection, and in acceptable condition. A restocking fee may be applied when eligible merchandise is returned in poor condition or without required packaging.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or materially different from what was ordered, submit a claim with photos or other supporting information so we can review it.
Lost or stolen packages
Once a shipment has been accepted by the carrier and tracking confirms shipment, lost, stolen, misdelivered, or missing-after-delivery packages are handled with the carrier. Martin Shirts will provide available order and tracking information to assist. This does not apply when Martin Shirts ships to an incorrect address because of our own error. See the Shipping Policy for full details.